Question 1

Why do I need to save my payment information?

Accepted Answer

Fixlers is a cash-free platform—and saving your payment information makes it simple to book orders in just a few clicks. Your account will only be charged when the job is completed.

When booking a service, you authorize Fixlers to place a pre-sale authorization on your account for the estimated price. Your charge will then be processed when your technician reports the project completed.

Question 2

How does payment processing work?

Accepted Answer

When booking a service, you authorize Fixlers to place a pre-sale authorization on your account for the estimated price. Your charge will then be processed when your technician reports the project completed.

Question 3

My FixlersPro is late, now what?

Accepted Answer

A little traffic can happen to anyone. FixlersPro’s may show up to 15 minutes after your scheduled time or reach out to you via the Fixlers chat to coordinate any delays. If a FixlersPro did not show up or contact you after 15 minutes, use the in-app chat to report the issue and receive immediate assistance during regular business hours. If your order included priority delivery, you will receive a full refund for your extra costs.

Question 4

My FixlersPro didn’t show up, now what?

Accepted Answer

We work hard to make sure your FixlersPro's are top-notch. If your FixlersPro hasn’t arrived or contacted you after 15 minutes from your scheduled appointment time, reach out and let us know! Your service request will be automatically resynced to complete your order with a new FixlersPro, or canceled at your request. We will also place a penalty on the FixlersPro. Any FixlersPro with 3 no-show reports is removed from our platform.

Question 5

How can I securely communicate with my FixlersPro about a service request?

Accepted Answer

Connect with your assigned FixlersPro using our in-app chat system to discuss job details, share updates, media, and notes.

To ensure Fixlers' guarantee covers any post-service concerns, please keep all communication within the app. Our technicians should not request your personal contact information. If this happens, kindly inform us immediately. Your safety is our priority.

Question 6

Why do I need to enter my personal information?

Accepted Answer

Your information allows us to provide a seamless ordering process without compromising your safety. We protect your data with robust privacy precautions and cyber-security protocols.

Question 7

How does Fixlers protect my data and privacy?

Accepted Answer

At Fixlers, safeguarding your personal information and ensuring your safety are our utmost priorities. Our platform and database are built with the highest standards of security protocols in mind. We strictly adhere to industry best practices to protect your data and privacy. Our servers are PCR compliant, and our databases are safeguarded with advanced 256-bit AES encryption to ensure your sensitive information remains confidential and secure.

Question 8

What is Fixlers?

Accepted Answer

Fixlers is your all-in-one service marketplace, offering a seamless experience through our intuitive Fixlers Vendor app and Fixlers Consumer app. We cater to your service needs, whether it's for your home, office, or vehicle. Request or provide services hassle-free with Fixlers.

Question 9

Where does Fixlers operate?

Accepted Answer

Currently, Fixlers is available in parts of New York and New Jersey. We're continuously expanding to reach more locations and serve more communities. With the launch of our consumer app, Fixlers will soon be available in even more areas.

Question 10

How are Fixlers prices set?

Accepted Answer

Prices are based on industry standards and local averages. We pride ourselves on setting fair market prices that work for you and your FixlersPro.

Question 11

How do I hire a FixlersPro?

Accepted Answer

Download the Fixlers app, create your account, and complete your profile to order your first service.

Android - https://play.google.com/store/apps/details?id=com.fixlers.consumer
iOS - https://apps.apple.com/us/app/fixlers/id6450962268

You can also order a service by phone during regular business hours at 888-683-8483. Please note, you will need to download the app to use Fixlers features such as project tracking, cashless payment, and more.

Question 12

How do I create a fail-proof service request?

Accepted Answer

When creating your service request, please include as many details as possible to customize your order. You can also send pictures, videos, or links to show your FixlersPro any requirements and/or preferences.  The more information you can provide, the easier it is for your FixlersPro to deliver a job done right the first time.

Question 13

Canceling a service request

Accepted Answer

It’s free to cancel anytime up to 12 hours before your service appointment. You will still be able to cancel at an additional fee within 12 hours of your scheduled service time.

Question 14

Why should I rate or tip my FixlersPro?

Accepted Answer

Fixlers uses your ratings to personalize your service and FixlersPro experience. Remember to rate and review your FixlersPro after every job to let us know how it went—and make Fixlers work better for you. We’ll ask you about Rating and tipping a FixlersPro’s quality of work, customer service, and overall satisfaction. After rating, you can also add a tip and/or comments to show appreciation for a great job.

Question 15

What if there are no available FixlersPro in my area?

Accepted Answer

If there are no FixlersPros available or qualified to accept your service request,  we will let you know within 24 hours. For more assistance, email services@fixlers.com to connect directly to a Fixlers rep during regular business hours.

Question 16

I can’t find the service I’m looking for, now what?

Accepted Answer

Looking for a specific service that’s not in the Fixlers system? You can create a manual request with your service details or order a service provider on a hourly basis to get the job done. For any questions about setting up a manual service request, chat with us through the in-app chat system, email us at services@fixlers.com or call us at 8886838483 during regular business hours.

Question 17

I’m not happy with my FixlersPro, now what?

Accepted Answer

If you are not happy with your FixlersPro's service for any reason, please contact us at services@fixlers.com.

Question 18

Are your projects covered by a warranty?

Accepted Answer

Yes, we offer a 48-hour warranty on any services performed by a FixlersPro, including repairs, installs, and more. If something goes wrong within 48-hours of your project - we’ll take care of it 100% on us (unless otherwise specified).

Question 19

How are prices set for FixlersPro services?

Accepted Answer

At Fixlers, we believe in fair pricing for both our FixlersPros and clients. Our prices are based on competitive industry standards and local averages. Rest assured that we take pride in setting rates that work for you and your clients while ensuring top-notch service quality. But most important of it all is that your leads come to you at $0 charge. Free, libero!

Question 20

Do I need to download the app to be a FixlersPro?

Accepted Answer

Yes. The FixlersPro app is 100% required for all FixlersPros so that clients can easily hire and communicate with you. You may download the Fixlers Vendor app from Google Play Store or Apple App Store.

Android-https://play.google.com/store/apps/details?id=com.fixlerstechnicians
iOS-https://apps.apple.com/us/app/fixlers-vendor-get-gig-jobs/id1615559733

Question 21

How do I select jobs as a FixlersPro?

Accepted Answer

You can browse and choose suitable job opportunities that align with your expertise and availability through the Fixlers Vendor app. Additionally, you will need to specify the preferred day, date, and time that you can commit to completing the job, as well as a labor and material estimate for customer quote requests.

Question 22

How can I safely communicate with a client regarding a service request?

Accepted Answer

FixlersPros can connect with clients via our in-app chat system for job discussions, including sharing updates, media, and notes. Remember, communicating or sharing personal contact info outside the app is prohibited and may lead to non-payment, loss of Fixlers guarantee, or account suspension and termination.

Question 23

When and how do I get paid as a FixlersPro?

Accepted Answer

FixlersPros receive weekly payments securely via direct deposit. Just add your bank details to the Fixlers Vendor app to receive your earnings. Payments are processed every Monday, and your earnings from the previous week's jobs (Sunday to Saturday) will be transferred to your bank account overnight and visible in your account on Tuesday. This ensures a steady and punctual flow of payment for your hard work and services.

Question 24

How do I get paid?

Accepted Answer

Jobs are paid weekly. This means that jobs completed from Sunday to Saturday are paid on the following Monday. Payments are made via bank transfer and will reflect in your account on Tuesday (the next day).

Question 25

How do I become a FixlersPro?

Accepted Answer

Joining Fixlers is easy,                                                                                                                                                                                                 1. Download the Fixlers Vendor app from;
Android - https://play.google.com/store/apps/details?id=com.fixlerstechnicians
iOS - https://apps.apple.com/us/app/fixlers-vendor-get-gig-jobs/id1615559733 then,
2. Sign up to join. And finally,
3. Complete jobs and get paid.

You may also contact us at 888.683.8483 or send an email to hr@fixlers.com for more information.

Question 26

What information do I need to provide to work as a FixlersPro?

Accepted Answer

To become a FixlersPro, you'll need to provide your personal details for a criminal background check. You'll also need to fill out a W9 form (all done electronically through the app. No need to print, scan and submit) to ensure seamless payment processing. Lastly, upload a clear photo of your valid state-issued ID or driver's license to verify your identity.

Question 27

How does Fixlers protect my data and privacy?

Accepted Answer

At Fixlers, safeguarding your personal information and ensuring your safety are our utmost priorities. Our platform and database are built with the highest standards of security protocols in mind. We strictly adhere to industry best practices to protect your data and privacy. Our servers are PCR compliant, and our databases are safeguarded with advanced 256-bit AES encryption to ensure your sensitive information remains confidential and secure.

Question 28

What should I do if I need to cancel or reschedule a service call?

Accepted Answer

If you need to cancel or reschedule a service call, prompt communication with your client is important. Maintaining open and transparent communication is essential for upholding a professional relationship. Contact your client promptly via the in-app chat system to discuss the situation and, if needed, coordinate a mutually suitable alternative appointment. Please note that two no-shows within a month will result in the permanent closure of your FixlersPro account.

Question 29

What if my client isn't satisfied with my work?

Accepted Answer

We expect our FixlersPros to uphold a professional and courteous demeanor at all times, regardless of the situation. If a client expresses dissatisfaction with your work, take the opportunity to understand their concerns and make efforts to improve the finished project. In case you need guidance or believe the client is at fault, do not hesitate to contact Fixlers  immediately through chat, phone, or email, and we'll assist in finding the best resolution. But don’t forget, the only person that can ultimately assist in resolving the matter in most situations, is yourself!

Question 30

Will I be paid if I miss a service call?

Accepted Answer

Unfortunately, if you miss a service call and the job is reassigned to another FixlersPro, you will not receive compensation for the missed assignment. To ensure fairness for our clients and fellow FixlersPros, we request all professionals to honor their commitments and communicate promptly in case of any delays or changes to the scheduled service.

Question 31

What happens if I'm running late to a service call?

Accepted Answer

Effective time management is vital for maintaining your professional reputation. If you anticipate being late for a service call, promptly notify your client via the in-app chat system and reschedule if necessary. Open and timely communication is critical in such cases. In the event that you are unable to arrive at the designated location or establish contact within 15 minutes of the scheduled service call, the assignment will be canceled/assigned to the next FixlersPro, and a penalty will be applied. Please note that two no-shows within a month will result in the permanent termination of your FixlersPro account.

Question 32

Are there any consequences for multiple missed service calls?

Accepted Answer

As part of our commitment to maintaining a high standard of service, multiple missed service calls may result in a review of your FixlersPro status. We value professionalism and reliability, and consistent no-show incidents may lead to further actions, including temporary suspension or permanent termination of your FixlersPro account. Your account will automatically be frozen indefinitely for two no-shows per month.

Question 33

How can I prevent missing service calls in the future?

Accepted Answer

Effective time management and communication are vital to prevent missed service calls. To minimize the likelihood of delays or conflicts, ensure you have ample time to reach the client's location, plan your schedule accordingly, and account for potential travel time. Always keep lines of communication open with clients, and notify them promptly of any unexpected delays or changes to the appointment. Being proactive in this manner will help maintain your reputation as a reliable and professional FixlersPro. Fixlers respects superior communication over everything else, and as our COO says, "constantly over communicate".

Question 34

What is Fixlers?

Accepted Answer

Fixlers is your all-in-one service marketplace, offering a seamless experience through our intuitive Fixlers Vendor app and Fixlers Consumer app. We cater to your service needs, whether it's for your home, office, or vehicle. Request or provide services hassle-free with Fixlers.

Question 35

Where does Fixlers operate?

Accepted Answer

Currently, Fixlers is available in parts of New York and New Jersey. We're continuously expanding to reach more locations and serve more communities. With the launch of our consumer app, Fixlers will soon be available in even more areas.

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